FAQ
What is this website for ?
HOYOVERSE MERCH is a Fansite of Hoyoverse’s games, primarily designed to deliver merch for fans all over the world.
Please keep in mind, all the data and contents from the games or any other official channels are properties of Hoyoverse (or miHoYo). ~ Meanwhile the comments, suggestions, guides and reviews provided in this website are our personal views, they are for information purpose only and are not representing Hoyoverse’s.
If you are looking to download Hoyoverse’s games, access to various top-up centers, accessing your game accounts, or looking for in-game customer support, please visit the Hoyoverse Official Website.
How Long for the Shipping ?
Our shipping times usually range between 10 to 15 business days, if you feel like an order has taken longer than it should have, please reach out to us via our contact form.
Are refunds accepted ?
Yes! We do have a 30-days refund policy, please check it out as not every case are elligible for it.
Which countries are available for Delivery ?
As of right now, we do deliver in pretty much every countries in the world, except Russia.
